Adults 14-59 years old
Child 4-13 years old
Seniors +59 years old
Babies 0-3 years old
Large family

We are


Your shipping company between Alcudia and Ciutadella

Privacy Policy

This privacy statement contains numerous general and technical details about the measures we take to ensure the utmost respect for the privacy of our visitors. The ultimate objective of SERVICIOS Y CONCESIONES MARÍTIMAS IBICENCAS, S.A. (hereinafter "SERCOMISA") is that the needs and expectations of its clients form the basis of everything our organization does - including protecting their privacy.

SERCOMISA guarantees the protection and confidentiality of the data provided by our clients, whose collection and treatment is done in accordance with Organic Law 15/1999 on the Protection of Personal Data and under the provisions of article 12.1 of the Law. Organic 1/1992 on Protection of Citizen Security.

All data provided will be included in an automated personal data file created and maintained under the responsibility of SERCOMISA. The purpose of this file is to comply with the legal provisions in force regarding the entry of travelers as well as to inform you promptly of our offers and news and to carry out statistical studies.

We inform you that you can exercise your rights of access, rectification, cancellation and opposition to your personal data at any time by writing to: SERVICIOS Y CONCESIONES MARÍTIMAS IBICENCAS, S.A., C/ARAGON,71, 07800, Ibiza, Baleares

Likewise, the particularities of our website are governed by the following principles when governing the application of its privacy policy:

Navigation: This website is not configured to collect personal information of any nature through the computer used while browsing the website. This implies that, unless the User provides us with personal information voluntarily and explicitly, we will never know his name, his email address, as well as any other information that can identify him.

Cookies: Our website uses technology based on "Cookies" in certain processes. Our website requires the use of cookies during certain processes, such as:

recognize visitors when they return to our pages

store and invoke the access preferences to exclusive areas of the User each time the User returns to the pages

measure the use made of the website by the User.

The nature of the cookies used by our website are defined as "persistent" cookies, since they remain on the hard drive of the User's PC until they are deleted or deleted by the latter. SERCOMISA does not use cookies to obtain information regarding the User's visits to other websites or any other information apart from that concerning their specific interaction with the SERCOMISA website. Cookies do not corrupt or damage the computer or the files or programs that are installed on it.

If the User does not wish to receive these cookies, he can configure his browser to reject them (see the specific instructions of his browser for this), although doing so will affect his ability to carry out certain transactions on the website and his general experience of navigation.

Information required to execute the transactions required by the User: When we need to obtain information from the User, we will always ask them to expressly provide it to us voluntarily. For example, if you wish to make a reservation at our hotel, we will ask you to provide us with specific information such as name, address, telephone number, e-mail, type of credit card, number and expiration date, etc. , to process said reservation. We will use your e-mail to send a confirmation and, if necessary, we will use the remaining information to contact you if we need your help to process the reservation.

Storage of information: SERCOMISA informs you that, when filling in the reservation form on our website, the User's personal information that is stored on SERCOMISA's servers includes the name and full postal address of the same, as well as email address email, CIF or NIF and telephone number.

In no case will SERCOMISA store credit card data or other means of payment provided by the User through this website in its own data file or data file belonging to third parties.

E-mail: SERCOMISA's policy regarding electronic mail focuses on sending only communications that are useful to the User and that the User has requested to receive. When the User makes a reservation through the web and provides their e-mail address, they will not be contacted by e-mail at any time about offers and promotions, unless they have explicitly requested it during the process. of perfecting your reservation or registration of personal data. The only communications you will receive will be those related to the confirmation of registration of your information in the private database of SERCOMISA, and to the confirmation of your reservation after completing the guarantee payment process for it. Additional communications may include reminders of your password or copies of reservation requests upon request. In the latter cases, these communications respond to processes required and initiated by the User. Beyond these four assumptions, SERCOMISA will not send the User any type of additional information not expressly required by the User.

Use of information: The personal information provided by the User in the course of using the website to make a reservation is made available to the requested hotel in order for it to process the request. If the User cancels his reservation, the previously stored information is kept in our records for the sole purpose of having a historical record of requests and is not accessed again. After the User has completed their stay at any of the SERCOMISA hotels, the information stored can be used for direct offline marketing actions, without prejudice to what is stated in the previous paragraph.

Disclosure of information to third parties: SERCOMISA may disclose Personal Data if it is legally obligated or authorized to do so or if SERCOMISA believes in good faith that such action is necessary to (a) comply with legal regulations or cooperate in a legal action filed against SERCOMISA or the site; (b) protect or defend the rights or property of SERCOMISA, the site or its users, and (c) act in emergency situations to protect the personal safety of SERCOMISA or the site.

Links to other sites: If the User chooses to leave this website through links to websites that do not belong to SERCOMISA, the latter will not be responsible for the privacy policies of said websites or for the cookies that they may store in the User's computer.

Legal Issues: This is a Spanish website and is subject to Spanish Law. SERCOMISA may dispose of the personal information provided by the User without their consent when legally required to do so, or acting in good faith as long as said action is necessary to investigate or protect the guests, visitors or associates of SERCOMISA or assets of your property (including this website).

Changes in the Privacy Policy of this website: In the future, SERCOMISA may include changes in the Privacy Policy of this website. All changes will be made available to you in this section, in order to keep the User informed of what information the website collects, how it is processed and used, and how it can be made available to third parties.

In accordance with the provisions of Regulation (EU) 2016/679, of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and free movement of these data, the Client is informed that the personal data provided when completing the services and reservations form will be processed by Servicios y Concesiones Marítimas Ibicencas, S.A., with CIF A07066749, with registered office at Calle Aragón nº 71, Bajo, Ibiza, Balearic Islands, C.P.: 07800.

On the other hand, based on legitimate interest, the shipping company will process the Client's personal data to send commercial communications about the tourist products and services supplied by the person in charge, all with the aim of providing a better service to the client.

However, the Client may oppose this treatment at any time without, in any case, such opposition conditioning the execution of the main contract.

The Client can contact the Customer Service Department of those responsible via the free phone number (+34) 971 31 44 33, or via the website:

The person in charge undertakes to apply as many technical and organizational measures as are necessary to guarantee the security of the data, ensuring compliance with the duty of professional secrecy, as well as the obligations that are applicable under current regulations.

The duty of professional secrecy will be maintained indefinitely even when the contractual relationship has ended.

The shipping company processes customer information to manage the contractual relationship according to the terms and conditions established in the contracts, in accordance with the provisions of article 6.1.b) of the RGPD.

The client is informed that the personal data provided at the time of making the reservation will be kept as long as the purpose for which they were collected continues and, in any case, until the expiration of the prescription periods of the actions that could derive from the fulfillment of the contract, being blocked when they are no longer relevant for the fulfillment of said purpose.

Likewise, when the deletion derives from the exercise of the right of opposition provided for in article 21.2 of Regulation (EU) 2016/679, the person in charge may keep the identification data of the affected party, when necessary in order to prevent future processing for marketing purposes direct.

The Client is informed that the non-provision of the required information supposes the impossibility of signing the contract.

The Client can exercise their right of access, rectification, deletion, limitation in the treatment and portability of data through the Customer Service: Muelle Pesca s/n Edificio Portuario 1ª Planta, Ibiza, Islas Baleares, C.P.: 07800.

Ultimately, you can request information about your rights and file a claim with the Spanish Data Protection Agency, with address at calle Jorge Juan, nº 6, 28001 Madrid.