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Reservation of pets on board
A reservation must be made in order to obtain the boarding pass and be able to travel with your pet. It is important to make this reservation before traveling, since apart from getting the boarding pass for your pet, you ensure the availability of a carrier.
Remember a maximum of two pets are allowed per reservation.
Type of accommodations
You have three options to travel with your pet (in the reservation you must indicate which of the three you choose):
All our carriers are disinfected with products that do not harm your pet's skin or are harmful to their health.
Documentation and necessary aspects to travel with your pet
In order to travel with your pet, you must have a valid health card and comply with the necessary hygienic-sanitary measures. The passenger must be responsible for their pet and its feeding. If necessary, the crew will provide a container for you to feed and drink your pet.
Embarkation and disembarkation of pets
For both embarkation and disembarkation, dogs must be on a leash and, if it is a dangerous breed, they must also wear a muzzle.
For safety reasons, passengers traveling with their pet must disembark last.
Where can my pet travel?
Your pet must always travel in a carrier in designated areas.
The carriers are located in a properly ventilated part of the boat and where your pet will be, at all times, safe and protected. Our staff will be in charge of ensuring that your pet is in the best conditions during the journey.
For security reasons and to avoid causing problems to the rest of the passengers, your pet is not allowed to travel inside the vehicle parked in the hold during the journey.
If you want to travel with your pet, we have seats enabled to do so. You must carry your pet inside a carrier and place it either under the seat or on your lap. This option is only available for small pets (up to 8kg maximum with the carrier included).
Special pets
For non-common pets, you must bring your own cage or carrier and indicate it in the reservation.
Assistance dogs
Assistance dogs that accompany people with disabilities have free access to any of the ship's lounges and their boarding will be completely free. In any case, it must be indicated in the reservation.
Remember that the animal is the responsibility of the passenger, who will prevent his pet from causing inconvenience to the rest of the passengers and will be responsible for any damage that the animal may cause on board.
Puerto de Alcúdia +34 971 324 307
Muelle comercial, s/n
07410 Alcúdia, Mallorca
Puerto de Ciutadella +34 971 384 392
Puerto comercial Son Blanc,
07760 Ciutadella de Menorca
Customer support:
Monday to friday 9:00h - 13:00h / 16:00h - 19:00h
Booking office:
Monday to friday 7:00h - 19:00h
Saturdays and Sundays 2 hours before boarding
